Refund policy

When you can get your money back, and how fast.

This policy covers our visa kits (not on sale yet) and our trip planning service. Last updated 17 Oct 2026.

Visa kits

Instant download, so no change-of-mind refunds. When you buy a kit, you ask for it to be delivered straight away, and the files are yours to keep. Because a download can’t be returned, we don’t refund a kit if you simply change your mind.
Faulty or not as described? If a file won’t open, is damaged, or the kit isn’t what its page described, email savvywanderertravels@gmail.com and we’ll fix it or refund you in full.
Free updates. If you bought a kit in the last 12 months, email us for the latest version at no cost.
Use the email address you paid with, so we can find your order.
We pay the refund to your original payment method within 10 working days of agreeing it. Your bank may take a few more days to show it.

Changed your mind? Email savvywanderertravels@gmail.com within 24 hours of paying, or at any time before we start your plan, and we’ll refund you in full.
If we can’t take your trip, or it needs more than the fee you paid and you’d rather not pay the difference, we refund you in full.
Once we’ve started, the fee isn’t refundable, because the work is made for you. If something in your plan is wrong or missing, tell us and we’ll fix it: one round of changes is included.
If we don’t send your plan within the time we promised, you can choose a full refund.
A refused or delayed visa isn’t a reason for a refund. The plan is the work we did; the visa decision is the embassy’s.
We pay refunds to your original payment method within 10 working days of agreeing them.

This policy adds to your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. It doesn’t replace them.

Visa rules change every few months. Get the changes by email: one a week at most, plus urgent ones. Unsubscribe with one click.